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Job Title: Life Enrichment Coordinator (Cross-Functional Role)

Job Summary

Reporting to the Program Manager, the Life Enrichment Coordinator is a dynamic, cross-functional team member who supports multiple areas of the organization, including Respite Club, Brain Health Workshops, Caregiver Resources, and Front Desk Member Experience. This role is ideal for a compassionate, adaptable professional who is passionate about enriching the lives of individuals experiencing memory loss while also supporting families, caregivers, and organizational growth.

The Life Enrichment Coordinator develops and delivers engaging, meaningful programming, builds strong relationships with members and families, and serves as a trusted resource by providing guidance, education, advocacy, and hope. This position requires flexibility, collaboration, and a willingness to support other operational and member-facing functions as needed.

All employees of The Ivey are expected to act as mission ambassadors and demonstrate public and private support of The Ivey’s policies, procedures, management, safety precautions, and confidentiality standards.

DUTIES AND RESPONSIBILITIES

(Include, but are not limited to the following)

Life Enrichment (Primary Responsibility)

• Develop and deliver vibrant, meaningful, and engaging programming tailored to individuals experiencing memory loss.
• Foster engagement, purpose, and joy through creative activities that support cognitive, emotional, and social well-being.
• Monitor participation, gather feedback, and adapt programming to meet individual interests, abilities, and evolving needs.
• Create an inclusive, supportive environment that encourages connection and dignity.

Brain Health Workshops Support

• Support Brain Health Workshops by assisting participants in developing sustainable wellness strategies.
• Serve as a member of the accountability team, providing weekly encouragement, follow-up, and goal support.
• Promote brain health, overall well-being, and long-term lifestyle sustainability.

Caregiver Resources Support

• Build meaningful, trusting relationships with members and their families.
• Provide timely, ongoing communication, guidance, and feedback.

Front Desk & Member Experience (Backup Support)

• Greet visitors, members, and caregivers warmly and professionally, ensuring a welcoming first impression.
• Answer incoming calls promptly and courteously, responding to inquiries and capturing prospective member information.
• Maintain lobby security and ensure members depart safely with approved family members or staff escorts.

Membership Growth, Intake & Community Outreach

• Support initiatives that drive membership growth and enhance overall client satisfaction.
• Promote and clearly explain membership benefits to prospective members and families.
• Cultivate community partnerships and outreach opportunities to expand program opportunities.

QUALIFICATIONS

Education and Experience

• Bachelor’s degree in a related field or equivalent experience/advanced degree in educational field or related discipline.
• Minimum of 5 years of related experience leading programs in in any field, such as education, camp, community centers, residential communities, etc. 
• Strong organizational and leadership skills with the ability to manage multiple responsibilities simultaneously.
• Excellent interpersonal, written, and verbal communication skills with the ability to engage effectively with members, families, caregivers, and interdisciplinary teams.
• Compassionate, flexible, and mission-driven mindset with a strong commitment to person-centered care.
• Obtain & maintain a valid CPR/First Aid Certification from an approved agency, i.e., American Red Cross
• Demonstrated comfort with computers, excellent working knowledge of Outlook and Microsoft Office software programs, and video conferencing software such as ZOOM and Microsoft Teams.
• Demonstrated proficiency in all written and verbal communications, desire and proficiency in proofreading written work for punctuation, grammar, spelling, sentence structure, and brand voice.

PHYSICAL JOB REQUIREMENTS

The Ivey is a general health-oriented environment with possible exposure to infectious/contagious diseases and hazardous materials.  Frequent movement is required throughout the building and campus, including frequent amounts of standing and walking; moderate amounts of balancing, stopping, kneeling, crouching, crawling, and reaching as well as upper extremity motor control, coordination, and finger work. Position requires medium strength requirements with occasional need for heavy work, including assisting staff and clients or members with transfers and ambulation up to 200 pounds, lifting and carrying equipment from the ground up to table height up to 45 pounds.

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